Payoneer Germany Status Page
All Systems Operational

About This Site

Welcome to Payoneer Germany's (previously: optile's) status page for real time information on our system performance! If there is any interruption in our service, you will find a note posted here.
If you have any questions regarding our system or service, please feel free to contact us via: optile.zendesk.com

PST 1 - Critical Payment Operations ? Operational
PST 2 - Non-Critical Payment Operations ? Operational
PST 3 - Non-Payment Operations ? Operational
Test Services - Developer Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 11:59 CET
Scheduled - We wish to inform you that we will release an improvement to the Risk Management application inside the optile gateway (OPG).

SANDBOX release will occur on Monday, 6 Dec 2021.

LIVE release will occur on Monday, 13 Dec 2021.

Transactions processing would not be disrupted during the release.


We anticipate the Risk Management application and it’s function of email referral block list may be degraded during the deployment timeframe. The deployment with data update will be performed during a period of low traffic on each environment.

This Risk Management application release includes:

Check of email address referral lists improved to work in a case-insensitive manner. This will allow any form of inputs in the referral lists and transaction requests to be matched and blocked. For example, first.last@email.com is present in referral list, then this will be considered a blocking criteria for any variation of the same email, e.g.: first.last@email.com, FIRST.LAST@EMAIL.COM, First.Last@email.com

Addition of email addresses to referral lists is case in-sensitive. If an email is already entered, then a different variation can not be entered anymore. For example, if First.Last@email.com is already present in a referral list then adding a different variation like first.last@email.com is not permitted anymore.

If you have any questions, please do not hesitate to directly contact our support team at optilesupport@payoneer.com.



Kind regards,

The optile Support Team
Nov 26, 11:57 CET
UPDATE: Delay to Live system release 2.4.18 Dec 10, 23:59 - Dec 11, 00:59 CET
Update - Unfortunately we have had to push the 2.4.18 live system release to next week.

Once we have a concrete date for the release we will inform you accordingly.

Kind regards
Payoneer Support
Dec 1, 17:52 CET
Scheduled - Due to ongoing testing we have to postpone the Live system release (2.4.18) scheduled for today.

During the course of the day we will update you on a revised date for the system release.

We thank you for your understanding in this matter, and apologize for the delay.

Kind regards
Payoneer Support
Dec 1, 11:15 CET
We wish to inform you that we will release an improvement to the Risk Management application inside the optile gateway (OPG).


LIVE release will occur on Monday, 13 Dec 2021.

Transactions processing would not be disrupted during the release.


We anticipate the Risk Management application and it’s function of email referral block list may be degraded during the deployment timeframe. The deployment with data update will be performed during a period of low traffic on each environment.

This Risk Management application release includes:

Check of email address referral lists improved to work in a case-insensitive manner. This will allow any form of inputs in the referral lists and transaction requests to be matched and blocked. For example, first.last@email.com is present in referral list, then this will be considered a blocking criteria for any variation of the same email, e.g.: first.last@email.com, FIRST.LAST@EMAIL.COM, First.Last@email.com

Addition of email addresses to referral lists is case in-sensitive. If an email is already entered, then a different variation can not be entered anymore. For example, if First.Last@email.com is already present in a referral list then adding a different variation like first.last@email.com is not permitted anymore.

If you have any questions, please do not hesitate to directly contact our support team at optilesupport@payoneer.com.



Kind regards,

The optile Support Team
Posted on Nov 26, 11:59 CET
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 12:00 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 1, 11:17 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 2, 11:09 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 10:01 CET
Scheduled - We wish to inform you that we will release improvements to the Open Payment Gateway (OPG) in version 2.4.18.


LIVE release will occur on Wednesday, 01 Dec 2021.

Transactions should not be disrupted during the release.

We anticipate access to the Merchant Portal may be degraded during the release, so it will be performed during a period of lowest traffic on each environment.


This system release includes:

• Added Blik Payment network
• Added deferred credit support on OPG. Previously deferred credit was simulated by OPG however now this feature is possible using the PSP implementation.

If you have any questions, please do not hesitate to directly contact our support team at optilesupport@payoneer.com.

Kind regards,

The optile Support Team
Nov 17, 17:30 CET
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.